Terms and Conditions

By making a booking, you are accepting the terms and conditions of this agreement. If you are booking on behalf of others you will also be taking on responsibility that the other members of your group have read and agreed to these booking conditions.

Payment and confirmation

A 50% deposit is required to reserve your lesson.

An invoice will be sent to you by email for your lesson(s) to be confirmed. If details on the invoice are incorrect please tell us immediately so that we can make the appropriate changes.

The balance for the lesson can be paid for one month before the start of the first lesson.

If the lesson is within one month of the time of booking, the full balance is payable immediately.

Once booked, the price is guaranteed.

If we cancel your booking

We reserve the right to refuse to continue skiing with customers if the lack of fitness compromises safety. No refund will be made to clients excluded on these safety grounds.

Lift closures are beyond our control – although we will endeavour to run the session somewhere in the Chamonix Valley. In the case of lift closures, no refund will be given. This is an issue between yourselves, the clients, and your insurance company. A letter can be supplied, on demand, detailing the issues incurred.

Cancellation Charges for Private ski lessons: If you want to cancel all or part of your booking we require notification by email.

Within 0 – 4 week: Loss of 100%

We will not accept responsibility for any additional costs incurred.

Lesson no-shows, or drop-out due to ill health or injury are non-refundable. We will, on demand, provide a letter for insurance purposes.


If the lesson cannot be delivered as promised in the booking conditions we will refund on a pro rata basis any time missed or transfer missed time to a future date, if available.

Accepting Risk

Skiing involves an element of risk which you must accept as inherent to the sport. You must take responsibility over your own actions and decisions when skiing on the mountain either by yourself or within a group. By booking, you will be accepting the risk involved. You will also be responsible for accepting whether to take part in any activity at a particular time.

If the majority of the group wish to take a planned ski route or itinerary and you choose not to, you of course can opt out of this particular route as there will always be an alternative. There will be no refund if you choose this option. Routes often have to be amended whilst on the move due to snow conditions and safety. On occasions routes may have to be amended that involve an element of walking.

Dangerous behaviour

If it is felt by the instructor that you are behaving in a manner that causes disruption within the group, endangers yourself, other members of the group or public, the instructor or will ask you to adjust your skiing. Failure to do so could result inthe ski lesson being stopped immediately. In this situation no refunds will be given.

FIS Skiers Code of Conduct

Skiing is a dangerous pastime and we find that many skiers do not adhere to the skiers version of the Highway code’. It is strongly suggested that you read this: Ski Way Code


All clients skiing must be adequately insured for the activity being undertaken. Rescue by helicopter can prove to be very expensive and we recommend that you are adequately covered by a comprehensive winter sports insurance policy of which there are many on the market. If off-piste skiing is intended, please ensure you have a policy that allows this. It is also advised that you ski with your insurance details on your person to avoid confusion if it is necessary to use it.

On Snow Cancellation due to Extreme Weather

Powderama cannot give refunds for any on-snow time missed due to lift closure. This is beyond our control. Check your insurance policy as it may cover you for lift closure.

Confirmation of your meeting place.

We will get in touch with you the evening before at around 7pm on the telephone number you supplied during the booking process.  Please be patient with us as this as it is due to the layout of the ski areas in the Chamonix Valley.  Every effort will be made to meet your aims as to where to ski – but sometimes this will not be possible.

Refunds cannot be given should we have to take the lesson in one of the other ski areas of Chamonix to your choice.

You, the client are responsible for:

  • Checking that your lesson is booked for the date and time that you require
  • Observing instructions given whilst on the mountain
  • Informing us of any changes to contact details
  • Ensuring that you are physically fit enough to undertake your ski lessons and your equipment is in good working order.

Safety Equipment

Whilst off-piste skiing, safety equipment must be carried. This involves wearing a transceiver properly, also carrying a probe and shovel in a backpack. If you are intending to ski off-piste and you do not have this equipment, its hire can be arranged. Helmets are optional, although advised.